Frequently Asked Questions

Before you book

How do I make a booking on your website?

Use the form on main page to enter your arrival date and return date. Start Typing the pick-up location, the form will auto-complete it. Then type the drop-off location. select your starting location. Do the same for return information if you require a 2 way transfer. Select number of people and proceed to next step. If you are unbale to find your exact location, please type in nearest one. You can enter exact pickup location details in notes section. However, if you are unsure, please Contact Us.

Once you proceed to step 2, system will require you to select your vehicle. The vehicles will appear according to the number of people you have chosen in first step. A 4 seater vehicle will only be available if you are traveling with less than 5 people. Once you are done with vehicle selection, the final step will require you to fill in the details. Please make sure you fill in all required fields for a hassle-free transfer experience.

Once you complete all booking steps, your details are in our database. You will instantly receive an email from us with the details of your reservation. However; the booking is not confirmed until at least an advance payment is made. The link to payment form is provided at the last step of the booking, as well as your dashboard, which you can access from main menu. System will automatically create an account for you, so you will need those credentials to access your dashboard. The credentials are mailed to you as soon as you complete the booking steps. Please make sure you add [email protected] to your safe list, so that the email does not get lost in your spam folder.

How and when do I pay for my transfers?

As soon as you make a booking, you need to complete the payment to secure it. You may pay this online with your credit card. We use a 3D secure payment gateway over secure socket layer to collect our online payments. The credit card payment form is provided to you at the last step of your booking. Same link form is also accessible through your password protected account page. You may access your account page by clicking the Account link on top of the site. You will be promted to login. Your login details are sent to you via email at the last step of your booking. So please do check your spam folders in case our email falls in your spam folders.

We also offer bank transfer payment for those who are unable to complete the payment using 3d secure for any reason. Do keep in mind that bank transfer can take a while and your transfer will not be confirmed until the payment is completed.

Are the prices per person or per vehicle?

Our system designates an appropriate vehicle for number of selected passengers. I.e if you select 4 passengers, our system will recommend a 4 seater vehicle. However, if you select 5 passengers, then our system will recommend a 6 seater vehicle. so the prices are not per passenger but are per vehicle. There are no discounts for children as vehicles are designated as per required seats for total passengers.

I cannot find a route I want to book. What to do?

If you are unbale to find your exact location, please type in nearest one. And Enter exact location details in notes section. However, if you are unsure, please Contact Us.

Can I book a transfer with more than one stop?

We have designed a special booking engine where you can add legs to your transfer. Please visit our Tailor Made Page to make your multi-stop transfer booking

Before you travel

How do I cancel my booking?

You may cancel your booking by sending us a cancellation request through your dashboard. You will need to enter your email address and password to access your dashboard. Your password can be found in the first email that our system sends you as soon as you complete your booking. Please read our cancellation policy.

What luggage entitlement will I have?

Usually, saloon vehicles are capable of carrying two large cases and a small one. Large vehicles can accommodate a case per passenger; however, if you have excess baggage, please notify us in advance to avoid space problems at the airport.

Do you provide Child Seats?

Yes and NO! Child and Infant Seats are provided free of charge, however; we cannot guarantee their delivery due to operational reasons. 99% of the time we will deliver them as promised but sometimes, we are forced to swap vehicles between designated transfers out of necessity. During these chganges, because vehicles cannot meet one another, we are unable to exchange child seats and have to arrive at pick-up location without one. Not to mention the fact that we have a limited number of child seats available and cannot meet every request if they coincide in same hours. Simply put it as a request in notes when you book your transfer!

Where will I meet the driver when I arrive? What if I can't find him?

Our driver will be at the airport exit lounge, holding a piece of paper with your name. If you don't see your name as you go out, don't panic. He could be just parking the car. Please look around carefully. If after 2-3 minutes you still can't spot your name, you may call our driver. His phone number will be on your transfer voucher. Alternatively you can call the 24 hour emergency number which also is provided on your transfer voucher.

What happens if my flight is delayed? Do I get charged extra?

We constantly monitor flight schedules. Provided you have given us accurate flight information, we will monitor your flight and proceed to the airport accordingly. However, even if your flight information is not accurate, we will still wait for you at the airport at no charge. But, please make sure you double check your flight information before submitting to avoid us to spend hours at the airport waiting for you. It is your responsibility to notify us of your flight changes, should there be any. Please also make sure you provide a mobile number at booking, that also is accessible in Cyprus. By providing this mobile number, you would help us reach you in case of flight confusions even if you are at the airport.

What are the visa procedures at crossing the border from South to North and vice versa?

This process could take up to 10 minutes depending on the number of vehicles and passengers crossing the border at that time. Any EU passport holder can cross any border without any problems. NON-EU passport holders can only cross the border at Kermia and Ledra crossings.

If my luggage gets lost, will you collect it for me when it arrives later?

All airline companies have handling agents that deliver lost luggage to their owners. So in this case, your luggage will be delivered to you by the handling agent.

My group size has changed, can I choose another vehicle?

If your group size or destination needs to change, please notify us immediately by email or our contact form

How long will the transfer take?

Please see below for rough durations of transfers. These are subjected to change with current traffic conditions

Ercan to Kyrenia: 45 minutes
Ercan to Famagusta: 45 minutes
Ercan To Bafra: 1 hour
Ercan To Lefkosa: 30 minutes
Larnaca to Kyrenia: 1 hours 20 minutes
Paphos to Kyrenia: 2 hours 45 minutes

Special Situations

Cancellation Policy: You may cancel your booking and receive full refund if you cancel 72 hours before your arrival. All cancellation requests must be made through your dashboard. If you cancel your booking at any time after that you would be charged a cancellation fee which is 20 % of the total amount. This usually is the advance payment you have made.
What happens if I miss my plane?: Should you miss your flight, do notify us immediately. We will change your pick up to your next flight at no extra charge.

Account Management

How do I access my dashboard?: Your dashboard is a password protected area where you can review your bookings, make amendments and cancellations. You may also print your e-receipt and transfer voucher at your dashboard. Access to dashboard requires authentication through your email address and password. Your login details are sent to you via email at the end of the booking. If you loose your details, you may request your password to be sent to your email address at any time.

About Us

What type and make are your vehicles?: We have a fleet of cars ranging from Mercedes Benz taxi's to Mercedes Benz Vans and to Mercedes Benz Splinter. Our 4 seaters are saloon and Estate Mercedes Benz 220's. Our 7 seaters are Mercedes Benz Vito and Viano. Our 12 seater is Mercedes Benz Sprinter.
Is your company fully licensed and insured?: We are fully licensed and insured to operate both in South and North Cyprus.